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Understand the Rules Before You Play

pick10 operates under a jurisdiction-specific legal framework, which means access, eligibility and account conditions vary based on where you are in the United States.

State-by-state eligibilityAccount terms apply at sign-upPayPal, Venmo, Play+ coveredData rights detailed below
pick10 Understand the Rules Before You Play
LEGAL CONTACT PATHS

Reach Us for Policy or Account Questions

If you have a question about your account terms, a data request, or a dispute related to a PayPal or Venmo transaction, contact us through one of the channels below. Legal inquiries are handled separately from general account support — use the contact form for anything involving your rights under our privacy policy or terms of use.

Live Chat Available through your account dashboard. Use this for urgent account-access or payment-dispute questions that need a quick answer before escalating.
Email Support Send policy-specific questions, data access requests or formal legal notices to our support address. We aim to respond within two business days.
Contact Form The in-app contact form routes your message to the right team. Select the Legal or Privacy category so your request reaches the correct queue without delay.
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account

Your account data is stored using SSL encryption in transit and at rest. We collect only what we need to verify your identity, process payments through PayPal, Venmo or Play+, and comply with state-level reporting obligations. We do not sell your personal data to third-party marketers. Cookie use on pick10 is limited to session management, fraud detection and analytics; you can manage cookie preferences from your browser settings at any time.

Data Retention

We keep your account records for as long as required by the applicable state gaming regulations. After account closure, some records are held for the legally mandated period before deletion.

Cookie Policy

Session cookies keep your account active while you play. Analytics cookies help us improve the platform. No advertising cookies are placed without your consent through the cookie banner.

Identity Verification

Before your first withdrawal — whether to PayPal, Venmo or a Play+ card — we verify your government-issued ID. This step satisfies state KYC requirements and protects your account from unauthorized withdrawals.

Request a Data Change

To update, correct or request deletion of your personal data, contact us via the email support channel. We process verified requests in line with applicable state privacy law.

Common Questions About Our Legal Terms

These are the questions we hear most often about account eligibility, data rights and how our legal terms apply to PayPal, Venmo and Play+ transactions. If your question is not answered here, use the contact form above.

Access depends entirely on your state's online gaming laws. We run a geo-check at account creation. If your state does not permit this activity, access is blocked before any account is created.

We collect your name, address, date of birth, email and payment details needed to process PayPal, Venmo or Play+ transactions. We do not collect more than state law and KYC rules require.

Email our support team with your account username and a note that you are making a data access request. We will verify your identity first, then send the relevant records within the timeframe state law requires.

You can request deletion of personal data not subject to a legal retention hold. Some transaction and identity records must be kept for the period mandated by applicable state gaming regulations before we can delete them.

Both processes run in parallel. You should open a dispute with PayPal or Venmo and notify us at the same time. Our internal team coordinates with the payment provider to reach resolution, but each party applies its own terms.

We send a notification to the email address on your account whenever terms change materially. Continuing to use your account after receiving that notice constitutes acceptance of the updated terms.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.